Student portal
How the portal works
Everything you need in one place — signing in, finding your materials, sitting an exam and sending work to your instructor. Most questions are answered in the first section.
Signing in
There is no password. You enter your email address and receive a link; clicking it signs you in. Nothing to remember and nothing to reset.
No link arrived?
Nine times out of ten it is the email address. The link is only ever sent to the address on your application — if you applied with a personal address and asked using a work one, nothing will arrive, and the page will still say a link is on its way. It says that to everybody on purpose, so nobody can use the form to find out who studies here.
Try the address you applied with. Then check your spam folder. If neither works, email support@tbinstitute.info and say which address you are trying.
The link works once and lasts fifteen minutes. If you open it twice, or come back to it an hour later, it will not work — that is what keeps your record yours. Just ask for a new one; there is no limit.
Do not forward a login link to anybody, and do not let anyone send you theirs. It signs the holder in as you.
You can sign in from a phone, a tablet or a computer, and from more than one. Request the link on the device you want to use it on — that saves emailing it to yourself.
Your course materials
If you study flex-path, your materials are emailed to you when you are accepted, as attachments. Download them and keep them somewhere safe — they are yours, and you are welcome to keep using them long after the course, including when you teach.
If you study in person or virtually, you will receive a schedule email instead, with your meeting times, your location or joining link, and your instructor’s name. Keep it — it is the only place those joining details are sent.
Sitting an exam
Exams appear on your portal dashboard once you are registered and your payment has gone through. If an exam you expect is not there, it is almost always that the registration has not been marked paid yet.
- The clock starts when you press Start, not when you open the page. Begin when you have time to finish.
- You cannot pause it. Closing the tab does not stop the timer.
- One exam at a time. Finish or submit the one you are in before starting another.
- Answer everything before you submit. There is no going back afterwards.
Multiple-choice answers are marked straight away. If the exam has a written question, it goes to your instructor first — so your result arrives by email once they have read it, not the moment you press submit. That wait is a person reading your work, which is the point of asking the question.
If you fail, you can usually retake after a short wait, and the portal will tell you when. Your instructor can also give you another attempt sooner — ask them.
Deadlines. In-person and virtual students have a closing date, shown on the exam card and counting down as it approaches. Flex-path students have no closing date: you work at your own pace, which is the whole point of that route.
Sending in coursework
Book notes and written assignments are uploaded through the portal rather than emailed, so they land against your record and your instructor sees them in one list. Choose the course, attach the file, and submit.
Your instructor is told as soon as it arrives. They will mark it reviewed, or ask for a revision with a note explaining what to change.
Grades and progress
Your portal shows every exam you have sat and every piece of coursework you have submitted, with its grade once it is final. Grades also arrive by email as they are given.
If you think a grade is wrong, reply to the email it came in, or write to registrars@tbinstitute.info. It reaches the registrar’s office, who will pass it to your instructor. The instructor decides the grade — the registrar makes sure your question gets to them.
Message your instructor
A question about a reading, an assignment or a due date goes to the person teaching the course. Your instructor replies to you directly by email.
Still stuck?
The portal itself
Cannot sign in, a page will not load, a button does nothing.
Your record
Courses, grades, transcripts, payments, transfer credit, or anything about your studies.
Or call the office on (252) 599-5272. When you write, say which email address you are using — it is the first thing the registrar’s office will need.
If the portal is the wrong way to reach you
Some students should be getting their coursework on paper or by email rather than through this portal, and nobody has to struggle on to prove a point. The technology check takes ten minutes, cannot be failed, and tells the registrar’s office how to send you things so they actually arrive. Take it again any time your circumstances change — a new computer, a move, a change in eyesight.
Take the technology check