Internal first
Faculty member → Department chair → President
All student complaints must first be addressed internally. Each step allows three working days for a written response, and three working days for you to appeal.
Write a statement detailing your complaint
Detail the circumstances, give your perspective by fully explaining the situation, clearly enumerate your points, state which academic or course policy was violated, and suggest an ideal resolution. Use the questions on the Student Complaint Form as a guide.
Meet with the faculty or staff member
Provide them a copy of your statement and attempt to resolve the matter directly. If you would rather not meet alone, contact the department chair and request a meeting of all three of you. The faculty member must respond in writing within three working days.
Appeal to the department chair
If unresolved, appeal in writing within three working days. The chair must be given copies of your complaint and the faculty member’s response, and must respond in writing within three working days of receiving them.
Appeal to the President
If the complaint is against the chair, or the school is not organized into departments, or the chair was part of the initial conversation, you may appeal in writing directly to the President. After reviewing the written complaint, the President may affirm or amend the chair’s decision.
If internal resources are exhausted
External agencies
If your complaint is not satisfactorily resolved through the Institute’s grievance procedure, you may file with any of the following.
Transworld Accrediting Commission International
P.O. Box 354629
Palm Coast, FL 32135 USA
NC Post-Secondary Education Complaints
The State Authorization Unit of the UNC System Office is the official state entity receiving complaints about post-secondary institutions authorized to operate in North Carolina.
223 S. West Street, Suite 1800
Raleigh, NC 27603
NC Department of Justice
Consumer Protection Division, Attorney General’s Office.
Mail Service Center 9001
Raleigh, NC 27699-9001
Questions about this procedure can go to the Office of the Registrar at (252) 599-5272 or registrars@tbinstitute.info.